OUR SERVICE PHILOSOPHY HAS SEVERAL COMPONENTS:
Ø
Long-term, win-win relationships with our clients—We
are determined to deliver exceptional service to our clients.
Long-term relationships are critical to our clients’ satisfaction and
our success.
Ø
Long-term, win-win relationships with our vendors—We
have selected vendors who share our desire to deliver exceptional
service. Together, FBS and these vendors form the base of the Service
Triangle.
Ø
Year-round service to manage benefit cost and risk—Most
brokers devote the majority of their time to sales. At FBS, we devote
the majority of our time to service, including claims analysis
and projection, legislative updates, marketplace developments, problem
resolution, and compliance support. In addition to
these services, each of our clients is set up on a quarterly cycle of service:
|